Monday, February 2, 2009

Airplane Food Is Notoriously Bad, But Complain On, My Friend!

I am full of commentary when I am flying. I never cease to have a critique of the temperature, the space, my obnoxious fellow passengers, or, all too often, a permeating odor. The difference between me and the author of a letter to Richard Branson of Virgin Airways is that I keep my thoughts to myself (or maybe between myself and my traveling companion of the moment.). Have you ever had a flying experience so bad you would write a detailed email complete with digital photographs to the owner of the airline?

The letter begins like this:

"Dear Mr Branson

REF: Mumbai to Heathrow 7th December 2008

I love the Virgin brand, I really do which is why I continue to use it despite a series of unfortunate incidents over the last few years. This latest incident takes the biscuit.

Ironically, by the end of the flight I would have gladly paid over a thousand rupees for a single biscuit following the culinary journey of hell I was subjected to at the hands of your corporation.

Look at this Richard. Just look at it: [see image 1, above].

I imagine the same questions are racing through your brilliant mind as were racing through mine on that fateful day. What is this? Why have I been given it? What have I done to deserve this? And, which one is the starter, which one is the desert?"

I highly suggest you check out the full letter. And, pleasantly, Mr. Branson was concerned (or amused) enough to respond.


Rhea said...

This is just wonderful! I don't know which makes me squeal with delight louder -- the phrase "This latest incident takes the biscuit" or "what sort of animal would serve a desert with peas in?"

LC said...

this is sooo funny. thanks for posting!

Kelly Aline said...

Jean, you are not allowed to post anything like that again without a proper "You're about to die laughing" disclaimer, okay?

I am 5 minutes into reading this letter and it's taking so long because I keep stopping to laugh.